Complaints Policy
We want every caller to have a good experience.
Concerns About This Site or Service
If you have a concern about the website or how your call was handled, write to:
Plumbing Caldwell 1600 Freedom Ave Caldwell, ID 83605
Include your name, how to reach you, the date of your call and what happened. We aim to respond within 14 days.
Concerns About a Contractor's Work
Contractors are independent businesses, and we can't resolve disputes about their work. If something went wrong:
- Start with the contractor. Most issues get resolved directly.
- Contact your insurer if the work was part of a claim.
- Contact the Idaho Division of Occupational and Professional Licenses (DOPL) about a licensed plumber's conduct or workmanship.
- Contact the Idaho Attorney General's Consumer Protection Division for consumer complaints.
You're welcome to tell us about contractor problems too. It helps us understand callers' experiences.